Welcome to the ESF Web Site Help!

To return to the page that you were on click here. If you need assistance in browsing, shopping or contacting us via this web site, continue reading this page! You may print any part of this page in order to follow the instructions you need.

Browsing

If you wish to view our full range of products without prices, click on the word "browse" on the left hand side of your screen. When "Browse our Products" appears, you may select the category you wish to view by clicking on the name of the category. E.g. If you would like to view our range of drinks, move the mouse pointer to the word "Drinks" in the table of categories and click with the left mouse button. You will now be able to view a list of our full range of drinks. If the entire list is not visible, use the scroll bar on the right side of the table to move downwards by clicking on the down arrow at the bottom of the bar. When you would like to view another category, simply click on "Click here to return to the Categories". This will take you back to the list of categories, from which you may view any list of products you select.

Searching

To search for a specific product, click inside the white box in the top right corner of your screen, next to the word "search". Type in the name of the product, or any part of the description (e.g. If you are unsure of the spelling of the product name, type in a few consecutive letters from the name), and click on "Find" or press "Enter" on your keyboard. A list of products with names containing the letters you typed in will appear. If the entire list is not visible, use the scroll bar along the right side of the table to move downwards by clicking on the down arrow at the bottom of the bar. If you would like to view our range of products with prices, you will need to register with us. Simply click on the word "register" on the left hand side of your screen.

To Register

Here's how to fill in the registration form:

Select a suitable title by clicking on the down arrow on the right hand side of the white box next to the word "Title". Move the mouse downwards until your title is highlighted, then click on it to select it. To fill in your first name, click inside the white box next to the word "First name" and type in your name. Press "Tab" on your keyboard to move to the next field. (If you press "Enter" instead of "Tab" before completing the entire form, a window will pop up to remind you to fill in the fields that are still blank. To close this window and continue, click on "OK" or press "Enter" on your keyboard.) Continue this way until you have completed the registration form and wish to submit it. When you reach the prompt for a password, type in a password of your choice. Please be sure to select a password that you will easily remember! You will need this password when you shop on our web site. Confirm the password by simply typing it again in the box next to "Confirm Password". This is to ensure that there are no errors in your password so that you may quickly and easily gain access to our online Wholesale Warehouse whenever you wish to shop. If at any time you need to return to a box that you have already filled in, simply click inside the box in order to edit its contents.

Once you have completed the registration form and wish to submit it, click on "Submit Registration". The words "Thank you for registering with Express School Foods" will now appear on your screen, followed by the details you have recorded.

Should you need to change any of this information, simply follow the instructions underneath your table of details. As soon as your registration reaches us, we will contact you with your Personal Warehouse Key (PWK) number. This will enable you to gain entry into our Wholesale Warehouse.

Shopping:

When you have registered and received your Personal Warehouse Key (PWK) number, you will be able to enter our online Wholesale Warehouse.

To shop, simply click on the word "shop" or on "The healthier options..." on the left side of your screen. You will now need to enter the password you selected on registration and your PWK number by clicking inside the white box next to each prompt and typing in the relevant information. Once you have entered your password and PWK number, click on "Enter Warehouse" to begin shopping.

Inside the Warehouse, you can view a list of the products belonging to any one of the categories by clicking on the name of the category. Once you have clicked on the category name, the full range of products in that category will appear on your screen. If the entire range is not visible, move downwards using the scroll bar along the right side of the "Order" column by clicking on the down arrow at the bottom of the bar. You can also search for a specific product using the "search" facility described above.

When you find the item you wish to purchase, click inside the white box next to the item in the "Order" column and type in the quantity you would like to order. You may now click "Add to Shopping Basket" to order these items, or you can select more items from the list you are viewing before adding them to your shopping basket. The quantities you have typed in will disappear as soon as you click on "Add to Shopping Basket". These items have now been added to your order and you may view them by clicking on "View Shopping Basket" as described below. If some of the quantities you have entered in the order column are still visible when you have finished ordering from a specific list, please be sure to click on "Add to Shopping Basket" before moving on to another category or searching for an item. You may now view another list by clicking on "Click here to return to the Categories", near the top of your screen, and selecting another category.

Viewing "The healthier option...":

To view the items that are currently on promotion, click on " The healthier option..." on the left side of your screen. You may view the "healthier options" at any time while shopping. If you order an item from the list of "healthier options..." and click on "Click here to return to the Wholesale Warehouse", you will automatically return to the category you were viewing before opening the list of "healthier options...".

Viewing your order:

You may view your order at any time by clicking on "View Shopping Basket" in the top left corner of your screen. This will show which items you selected, what quantities you have ordered, as well as the case and unit prices of the items and the current total of your order. If you would like to change the quantity of any item you have ordered, click inside the white box next to the item in the "Order" column and type in the quantity you would now like to order. To delete an item from your order, click inside the white box on the left side of the item. This will mark the item so that it will be deleted when you click on "Delete Marked Items". You may now calculate the new Total of your order by clicking on "Recalculate Items".

To continue shopping, click on "Click here to continue Shopping". This will take you back to the screen you were working on before you viewed your order.

Checking Out:

When you have finished ordering, click on "View Shopping Basket" in the top left corner of your screen. This will allow you to view the contents of your shopping basket before submitting your order. You may change the order as described above under "Viewing your order". When you are satisfied with the order, click on "Checkout".

You may now submit your order by filling in your details on the Checkout Form. Click inside the white box next to each prompt and type in the necessary information. To select a payment method, click inside the white circle on the left side of the suitable option.

If you would like us to deliver your order, select this option under "Delivery Method" and click inside the white box next to the phrase "Delivery Address" to type in your address.

To read the Terms & Conditions, click on "Terms & Conditions" on the Checkout Form. If "Terms & Conditions" is not visible on your screen, you can use the scroll bar on the right side of your screen to move downwards by clicking on the down arrow at the bottom of the bar. Once you have read the Terms & Conditions, you can return to the Checkout Form by clicking on "Close this Window" at the bottom of the "Terms & Conditions" window. Finally, you may submit your order by clicking on "Submit Order". You will be prompted to confirm that you have accepted the terms and conditions. If you have not yet read them and would like to do so, click on "Cancel". This will take you back to the Checkout page, where you can click on "Terms & Conditions" in order to view them. Alternatively, if you have read the terms and conditions and are ready to submit your order, click on "OK". Your order will now be sent to us for processing.

Contact Us:

Should you need to contact us, click on the words "Contact Us" in the top right corner of your screen. Fill in your details and comment by clicking inside each of the white boxes and typing in the relevant information. It is not necessary to fit your comment into the box that is provided for it - you may type a message of any length. If your message is longer than the box, you can use the scroll bar on the right side of the box to move up and down within the message. When you are ready to send us your message, click on "Submit Form" and it will automatically be e-mailed to us.

HAPPY SHOPPING!!